Scaffold Towers Delivery Terms

You can place your order online and pay for it by Credit / Debit card or PayPal. Alternatively, you may place your order by telephone, fax, e-mail or letter paying by Credit / Debit card, PayPal, or cheque (Cheques payable to Abbey Access Ltd).

Please feel free to telephone us before placing an order to discuss your requirements, ask any questions you may have about the products and give us any special delivery instructions.

For next day delivery (Extra charge will apply, next day delivery is also only available on telephone orders) of stocked items, we need to have your order by noon to allow us time to process your order and get it ready for dispatch. Please note, carriers normally only deliver Monday to Friday, meaning any order placed on Friday for next day delivery will not be delivered until the following Monday. It is not possible to arrange for goods to be delivered on a Saturday or Sunday.

Scaffold Towers  provide a free 3 - 4 working days delivery service to most UK Mainland Postcodes for most of our products excluding the following locations:

When you take delivery of goods from a carrier they will ask you to sign that you have received the goods in good condition. Scaffold Towers  therefore advise that you check the goods thoroughly before signing. If you notice that the goods are damaged please reject the delivery and contact us as soon as possible so that we can organise a replacement without delay. This doesn't affect your rights under the Consumer Protection (Distance Selling) Regulations 2000.

What are your delivery charges?

Most products are delivered free of charge to most UK Mainland Postcodes, although some remote areas may have an additional charge for example Northern Scotland, Ireland and Islands. Please check with us first. Items over 6 metres in closed length will occur a separate carriage charge if you require large items please check with us first the exact price. VAT is also included in the price.

How do I select a delivery day?

It is not possible to guarantee a specific delivery date, however you can specify a preferred date in the additional comments part of the checkout form. We will aim to meet this however it cannot be guaranteed.

When will I receive my Order?

Delivery will be 3 - 4 working days unless a product is out of stock. We only deliver during the week and not on weekends.

Most of our items are dispatched within 24 hours if in stock however please allow up to 14 days for out of stock items. A member of staff will advise you if we do not expect to meet the delivery date specified on our website.

What happens if I am not home when the goods are delivered?

If you are not home when your goods are delivered, the courier will normally leave a card with instructions on how to reschedule the delivery or they will return the following day to attempt delivery again Although please ensure a valid contact number is provided during the checkout process which could help during the delivery process.

What happens if an item that I order is unavailable?

Every effort is made to display only items that are in stock or which can be dispatched to you quickly and direct from the manufacturer. Occasionally we may be unable to meet our usual delivery times due to certain items being unavailable, in which case we will advise you immediately. If this does occur, you will be given the opportunity to order an alternative, have products sent as soon as they become available, or cancel the order.

What happens if the goods are damaged or faulty upon delivery?

If received goods are incorrect, faulty or damaged on delivery you have the option to receive a replacement or a full refund provided this is reported within 7 working days from delivery date. For further details please see our Terms and Conditions.

Please note, we do not offer any type or form of compensation for faulty products other than a replacement or refund.

Scaffold Towers Returns & Replacements

Scaffold Towers offer a 14-day no quibble guarantee which means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition and in adequate packaging within 14 days of the date you received the item. We will issue a full refund for the price you paid for the item within 14 days of receiving the item back in our warehouse.

Please ensure that you contact us before returning anything as you will need a valid returns number to assist with the quick and accurate refund.

How can I cancel an Order?

To cancel an order that is not yet delivered then you need to contact us as soon as possible. We will try and stop delivery so that a delivery charge is not incurred. Orders are normally processed immediately so we may have already packed and dispatched your order. If this is the case then we cannot always stop the order from being sent.

If you have received a delivery and you want to cancel the order and return the goods, then you need to contact us so that we can send you a returns number.

In either case it would be helpful if you have the order number at hand and the date you placed the order. We will provide you with a returns number. This number has to accompany the return, both on the outside of the packaging and on a copy of your order in the packaging.

We will expect the goods to be received back in our warehouse within 10 working days from notification of cancellation.

For your protection we recommend that you use a Recorded Delivery service. We cannot issue refunds for goods that fail to reach us. Please note that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty.

Our returns policy does not cover goods made to order or bespoke items. They are not returnable.

How to return your Order?

Please ensure that you contact us before returning anything as you will need a valid returns number.

Returns should be made within 14 days and in an adequate condition and suitably packaged for transit. You must include a copy invoice in the package which was emailed to you at the time of order.

Contact us to obtain a returns number. No returned item will be accepted without this number. All items to be returned should be addressed to:

Abbey Access Ltd
Unit 23, Ynyscedwyn Industrial Estate

When will my money be refunded?

All returns arriving at our warehouse are processed immediately. Unless we need to contact you further your refund will usually be processed with 7 days of receipt and the absolute maximum time taken should be no more than 14 days from you first contacting us to organise the return.

Please remember that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty.

About your Statutory Rights?

Returning goods to Scaffold Towers for any reason does not affect your statutory rights. By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information about your statutory rights, please read the OFT document - Your rights when buying at a distance.